Frequently Asked Questions

Getting Started

Even with a healthy diet, some nutrients are simply hard to get in the right amounts every day. In addition, our dogs are often subject to the same lifestyle and environmental stressors that we as humans face.

Supplements help fill those nutritional gaps while also targeting specific concerns like joints, digestion, immunity, skin, or calming. With the right support, supplements can help your dog feel their best today and extend their healthspan so they enjoy more happy, healthy years by your side.

Our consultation-led approach delivers both broad, whole-body wellness and focused benefits where they matter most. Every Canine Keeps formula begins with our KeepWell Blend™, a holistic foundation of clinically studied ingredients, then layers in targeted nutrients based on your dog’s profile. This ensures their most important health needs get extra support without sacrificing balance.

Unlike soft chew supplements, which can contain 80% or more inactive fillers like starches, binders, and artificial flavorings, our meal topper powders are 100% filler-free. That means every scoop delivers only purposeful, active ingredients, preserved through a gentle blending process that maintains potency.

Our convenient all-in-one formulas support your dog's immediate health priorities, fill nutritional gaps, and promote long-term vitality with human-grade, organic, and grass-fed ingredients you can trust.

Start with our short consultation, which helps identify where your dog could use the most support. It only takes three minutes! From there, you’ll be guided to a formula that best fits your pup and can choose a one-time purchase or subscription.

Our formulas are developed in collaboration with certified canine nutritionists and veterinary partners using clinically studied ingredients. We’ve mapped how factors like age, breed, lifestyle, environment, and health concerns influence a dog’s nutritional needs. Your consultation gathers these details so we can recommend the ingredients and dosages that may provide the most benefit for your dog today, with the flexibility to adjust as their needs change.

Absolutely. As your dog’s needs evolve or change with the seasons, you can retake the consultation or reach out to our team anytime. We’ll help recommend the right formula to stay in step with them.

We recommend our formulas for any dog over 6 months old. If you’re unsure if your dog is ready to start taking supplements, we advise checking with your veterinarian first.

Product & Ingredients

Our supplements are designed to fit seamlessly into your dog’s daily routine. Each jar includes a pre-measured scoop for simple, accurate serving, and our powdered formulas work with any type of diet. The most common way to serve is to sprinkle it directly on top of your dog’s food and gently mix it in. It blends easily with both dry kibble and wet food. You can also get creative if your dog prefers variety:

- Mix it into plain yogurt

- Stir it into bone broth

- Mix with water and pour over your dog's food

- Blend it into a small snack

We provide clear scoop guidelines based on your dog’s weight:

- Under 25 lbs: 1 scoop daily

- 25 – 50 lbs: 2 scoops daily

- 51 – 75 lbs: 3 scoops daily

- Over 75 lbs: Start with 3 scoops daily, gradually increase to 4 if you notice additional support is needed

Each jar includes a pre-measured scoop for easy, accurate dosing. Simply sprinkle the recommended number of scoops onto your dog's food once per day.

While our blends are not certified organic, we use human-grade ingredients and prioritize organic and grass-fed sources whenever possible. We also independently test for pathogens, heavy metals, pesticides, and other contaminants.

With consistent daily use, most visible improvements are typically seen after 90 days, with some dog parents noticing subtle changes as early as 2–4 weeks.

Our formulas have a naturally delicious taste from real grass-fed beef liver, which not only provides essential vitamins and minerals but also makes each scoop irresistible for dogs. No artificial flavors—just real, tasty nutrition.

Our blends are made without corn, wheat, soy, artificial flavors, or preservatives. We use only the most effective, natural ingredients to support your dog’s health. Our KeepWell Blend™ includes grass-fed beef liver and pancreas, along with fish/shellfish ingredients like green-lipped mussel and fish oil powder—carefully chosen for their proven health benefits.

While these powerhouse ingredients deliver essential nutrients and wholistic support, we recognize some dogs may have sensitivities. If your dog has known allergies to beef, fish or shellfish, please consult your veterinarian before using our supplements.

In most cases, yes, our formulas are safe with common meds and foods. However, if your dog is on prescription medications or has a complex medical history, we recommend checking with your vet first.

Our formulas are designed with your dog's weight in mind, so it's best to stick to the recommended dosage. Slight overages are unlikely to cause harm, but if your dog consumes a large amount at once, we recommend contacting your veterinarian as soon as possible.

All of our formulas are made in the USA in a GMP-certified, FDA-registered facility using globally sourced ingredients.

Our formulas are made without any preservatives. To help maintain freshness, each jar includes a food-grade desiccant packet to absorb excess moisture. We recommend keeping the desiccant packet in the jar after opening to help preserve freshness. Store your supplement in a cool, dry place out of direct sunlight and keep the lid tightly sealed.

Subscriptions & Ordering

Subscriptions are optional, but they’re the best way to see lasting results. Our formulas are designed to build with time, so consistency is key for your dog’s health. With a subscription, you’ll not only get convenience and savings, but also access to our exclusive VIP group for ongoing guidance and support. You can still purchase a one-time jar to start, and adjust to a subscription whenever you’re ready.

Absolutely. You’re in control and there is no commitment. Edit, pause, skip, or cancel anytime through your account dashboard. You can also reach out to one of our team members at hello@caninekeeps.com, and we will be happy to assist you with your account.

You can manage your subscription anytime from your customer account. Simply log in, navigate to the Subscriptions tab, and from there you can edit delivery frequency, pause, skip an upcoming order, or cancel your subscription. If you ever need help, contact our team at hello@caninekeeps.com and we will be happy to assist.

We offer 30, 45, 60, and 90-day delivery options. Each jar contains 90 scoops, and your delivery schedule is designed to match how many scoops your dog needs per day, helping ensure you always have the right amount on hand. You can adjust your delivery frequency or quantity anytime from your customer account.

We offer a 90-day money-back guarantee on your first order. If you or your dog are not completely satisfied within the first 90 days, just reach out to our team and we’ll make it right.

Shipping & Returns

Yes! We currently offer free standard shipping on all subscriptions and orders over $99. One-time purchases under $99 will be charged a fee for shipping.

We currently ship to the contiguous 48 states in the U.S. At this time, we do not ship to Alaska, Hawaii, Puerto Rico, or internationally. That said, we’re always exploring ways to expand our shipping options in the future.

We’re committed to getting your order packed and shipped as quickly as possible. Most orders ship within 1-2 business days and arrive in 4-6 business days, depending on your location.

Once your order ships, you’ll receive a shipping confirmation email with a tracking link so you can follow its progress. If you don’t see the email, be sure to check your spam or promotions folder. If you have any concerns or believe your package may be delayed or lost, contact hello@caninekeeps.com and we'll look into it right away.

Once an order is placed and payment is confirmed, it begins processing quickly so we can get it shipped out as soon as possible. Because of this, we’re typically unable to make changes once an order is in progress.

That said, there may be a brief window to cancel your order entirely before it ships. If you need to request a cancellation, please contact us as soon as possible with your name and order number, and we’ll do our best to help.

Your first order is backed by our 90-Day Happiness Guarantee. If you’re not satisfied, contact us within 90 days of receiving your first order, and we’ll work with you to make it right.

Unopened, unused items in their original packaging may be eligible for return and must include proof of purchase.

Yes. Our packaging is widely recyclable. Please rinse and recycle based on your local guidelines.

Still have questions? Reach out:

Send us a message at hello@caninekeeps.com

Or complete the form below and our team will get back to you as soon as we can!