Privacy policy

Last Updated: February 14, 2026

At Canine Keeps, your dog’s health—and your trust—matter deeply to us. This Privacy Policy explains how caninekeeps.com (the “Site,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our Site, take our quiz, place an order, subscribe to our services, or otherwise interact with us.

By using our Site, you agree to this Privacy Policy.

1. Personal Information We Collect

A. Information You Provide Directly

We may collect:

  • Name, email address, and phone number

  • Billing and shipping address

  • Account login credentials (if you create an account)

  • Order history and subscription information

  • Payment confirmation details (processed securely by third-party providers)

  • Quiz responses and information about your dog (name, breed, age, weight, health goals, preferences)

  • Reviews, photos, testimonials, and user-generated content

  • Communications with customer support

We collect this information to personalize supplement recommendations, fulfill orders, manage subscriptions, and improve our services.

Sensitive Personal Information

Certain information—such as payment details, account credentials, and quiz responses related to your dog’s health goals—may be considered “Sensitive Personal Information” under applicable privacy laws.

We use Sensitive Personal Information only for legitimate business purposes, including:

  • Fulfilling orders

  • Preventing fraud

  • Providing customer support

  • Improving services

We do not sell or share Sensitive Personal Information for cross-context behavioral advertising.

B. Information Collected Automatically

When you visit our Site, we (and our partners) may automatically collect:

  • IP address

  • Browser and device type

  • Operating system

  • Pages viewed, time spent, clicks, and interactions

  • Referring URL

  • Approximate location (based on IP)

  • Cookie and tracking data

We may use analytics tools and session replay or heatmapping technologies that record user interactions (such as clicks, scrolling, and navigation patterns) to improve site functionality and user experience. These tools do not collect payment card numbers.

C. Information From Third Parties

We may receive personal information from:

  • Shopify (our ecommerce platform)

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Klaviyo (email and potential SMS communications)

  • Okendo (product reviews and user-generated content)

  • Advertising platforms (e.g., Meta, Google)

  • Referral program participants (when launched)

  • Fulfillment partners / 3PL providers (who receive order and personalization details necessary to produce and ship your products)

2. How We Use Personal Information

We use your personal information to:

  • Process and fulfill orders

  • Personalize supplement recommendations and product labels

  • Manage subscriptions

  • Communicate about orders, service updates, and support

  • Send marketing communications (based on your preferences and applicable law)

  • Improve our Site, products, and services

  • Conduct analytics and advertising measurement

  • Prevent fraud and ensure security

  • Comply with legal obligations

We may create aggregated or de-identified data for analytics and business improvement.

Automated Personalization

We use automated systems to generate supplement recommendations based on quiz responses. These recommendations are informational and not medical or veterinary advice. You may contact us for clarification about how recommendations are generated.

Legal Bases for Processing (EEA/UK Residents)

If you are located in the European Economic Area (EEA) or United Kingdom, we process personal information based on:

  • Performance of a contract (e.g., processing orders)

  • Legitimate interests (e.g., fraud prevention, analytics, business improvement)

  • Consent (e.g., marketing communications where required)

  • Legal obligations (e.g., tax compliance)

3. How We Share Personal Information

We do not sell personal information for monetary compensation.

However, certain uses of cookies and advertising technologies may be considered “selling” or “sharing” under some U.S. state privacy laws.

We may disclose personal information to:

Service Providers

Including:

  • Shopify

  • Payment processors

  • Fulfillment/3PL providers

  • Klaviyo

  • Okendo

  • Analytics and advertising providers

These providers process personal information on our behalf.

Advertising & Analytics Partners

We may share identifiers and browsing data to support interest-based advertising and campaign performance measurement.

Legal & Business Transfers

We may disclose personal information:

  • To comply with law or legal process

  • To protect rights, safety, or property

  • In connection with a merger, acquisition, or sale of assets

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Operate essential site features

  • Understand site usage

  • Improve performance

  • Deliver personalized ads

Types of cookies may include:

  • Essential

  • Performance/Analytics

  • Functional

  • Advertising/Targeting

You may manage cookies through your browser settings. Blocking certain cookies may affect functionality.

Do Not Track

Except for Global Privacy Control signals where legally required, our Site does not currently respond to “Do Not Track” browser settings.

Global Privacy Control (GPC)

Where required by applicable law, we honor valid Global Privacy Control (GPC) signals as a request to opt out of sale or sharing.

5. Financial Incentives & Referral Programs

We may offer discounts, referral rewards, or promotional incentives in exchange for personal information (such as email address or phone number).

Participation is voluntary. You may opt out at any time by unsubscribing or contacting us.

The value of personal information provided is reasonably related to the value of the incentive offered.

6. Your Privacy Rights

Depending on your location, you may have rights under:

  • CCPA / CPRA (California)

  • Virginia, Colorado, Connecticut, Utah privacy laws

  • GDPR (EU/EEA)

These rights may include:

  • Access / Right to Know

  • Deletion

  • Correction

  • Data Portability

  • Opt-Out of Sale/Sharing

  • Restriction or Objection (where applicable)

  • Non-discrimination

  • Right to Appeal

To exercise your rights, email:

hello@caninekeeps.com
Subject line: Privacy Request

We may verify your identity before processing requests.

We will respond within the timeframe required by applicable law (typically 30–45 days).

Authorized Agents

You may designate an authorized agent to submit a request on your behalf. We may require verification of both your identity and the agent’s authority.

EU Complaints

If you are located in the EEA and believe we have not adequately addressed your concerns, you may have the right to lodge a complaint with your local data protection authority.

7. Marketing Communications

Email

You may unsubscribe using the link in our emails. Transactional emails (e.g., order confirmations) will still be sent as necessary.

SMS (If Offered)

If you opt into SMS marketing:

  • Message frequency may vary

  • Message and data rates may apply

  • You can opt out by replying STOP

  • Consent is not required to purchase

We do not share mobile numbers with third parties for their own marketing without consent.

8. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Comply with legal and tax obligations

  • Resolve disputes

  • Prevent fraud

Retention periods are based on:

  • Nature and sensitivity of data

  • Legal requirements

  • Operational needs

When no longer required, information is securely deleted or anonymized.

9. Data Security

We use reasonable administrative, technical, and physical safeguards, including:

  • SSL encryption

  • Access controls

  • Secure hosting environments

However, no method of transmission is 100% secure.

10. Children’s Privacy

Our Site is not intended for individuals under 16. We do not knowingly collect personal information from children under 16.

11. International Data Transfers

Although we currently ship only within the United States, visitors may access our Site from other countries. Information may be transferred to and processed in the United States.

Where required, we implement appropriate safeguards for cross-border transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date reflects the most recent changes.

Continued use of the Site after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy request:

Email: hello@caninekeeps.com