Terms of service

Last Updated: 02/15/2026

These Terms of Service (“Terms”) govern your access to and use of caninekeeps.com (the “Site”) and the purchase or use of products offered by Canine Keeps, LLC (“Canine Keeps,” “we,” “us,” or “our”).

By accessing the Site, purchasing products, enrolling in subscriptions, participating in promotions, or opting into communications, you agree to these Terms, our Privacy Policy, and our Return Policy. If you do not agree, do not use the Site.

1. ELIGIBILITY

You must be at least 18 years old and capable of entering into a legally binding agreement.

Our products are available only to customers located in the United States. We do not ship internationally.

2. PET SUPPLEMENT DISCLAIMER

Our supplements are intended to support general canine wellness.

They:

  • Are not veterinary treatments

  • Are not intended to diagnose, treat, cure, or prevent disease

  • Are based on general wellness principles and user-provided information

You acknowledge:

  • You are responsible for consulting your veterinarian

  • You assume full responsibility for product use

  • Results vary based on breed, age, health status, and consistency

3. PERSONALIZATION & QUIZ DISCLAIMER

We may provide product recommendations through quizzes or assessments.

You understand and agree that:

  • Recommendations are informational only

  • They are not veterinary diagnoses

  • They rely entirely on the accuracy of your inputs

  • We do not independently verify your pet’s health status

We are not liable for decisions made based on quiz results.

4. ACCOUNTS

If you create an account, you are responsible for:

  • Maintaining confidentiality of login credentials

  • All activity under your account

  • Providing accurate and current information

We may suspend or terminate accounts suspected of fraud, misuse, or policy violations.

5. ORDERS & ACCEPTANCE

We reserve the right to:

  • Refuse or cancel orders

  • Limit quantities per household

  • Cancel suspected reseller or abusive orders

  • Correct pricing errors

Order confirmation does not constitute acceptance.

6. SUBSCRIPTIONS & AUTOMATIC RENEWAL

If you enroll in a subscription:

  • Your subscription automatically renews at the selected frequency

  • Your payment method will be charged automatically

  • You may cancel before your next billing date

By enrolling, you authorize recurring charges.

Failure to cancel before renewal constitutes authorization of the next charge.

We reserve the right to modify subscription pricing with reasonable notice.

7. PRICING, BILLING & CHARGEBACKS

You agree not to initiate fraudulent chargebacks.

If a chargeback is initiated without first contacting us to resolve the issue:

  • We may dispute the chargeback

  • Suspend your account

  • Deny future purchases

You remain responsible for legitimate charges.

8. SHIPPING & RISK OF LOSS

We ship only within the U.S.

Risk of loss transfers to you upon delivery to the carrier.

We are not liable for:

  • Carrier delays

  • Incorrect shipping information provided by you

  • Lost or stolen packages after confirmed delivery

9. REFERRAL PROGRAM (If Offered)

If we offer a referral program:

  • Rewards may be modified or discontinued at any time

  • Self-referrals are prohibited

  • Creating multiple accounts is prohibited

  • Abuse, fraud, or manipulation voids rewards

We reserve the right to withhold or reverse referral credits if misuse is detected.

Referral credits have no cash value unless required by law.

10. PROMOTIONS & DISCOUNTS

We may offer promotions, discount codes, or limited-time offers.

We reserve the right to:

  • Modify or cancel promotions at any time

  • Limit redemptions

  • Cancel orders obtained through abuse or manipulation

Promotions may not be combined unless explicitly stated.

11. SMS & MOBILE MARKETING (TCPA)

By opting into SMS:

You expressly consent to receive recurring automated marketing messages.

Consent:

  • Is not a condition of purchase

  • May include autodialed or prerecorded messages

  • May include abandoned cart, promotional, and product updates

Message frequency varies. Message and data rates may apply.

To opt out, reply STOP.
For help, reply HELP.

You represent that you are the authorized subscriber of the number provided.

We are not liable for delayed or undelivered messages.

12. USER CONTENT & TESTIMONIALS

If you submit reviews, photos, or testimonials:

You grant us a perpetual, worldwide, royalty-free license to:

  • Use

  • Reproduce

  • Modify

  • Display

  • Publish

  • Use in marketing

You represent that:

  • You own the content

  • You have consent from anyone appearing in submitted photos

We may remove content at our discretion.

13. INTELLECTUAL PROPERTY

All Site content, formulations, branding, graphics, and copy are owned by Canine Keeps.

You may not:

  • Copy

  • Reverse engineer

  • Resell

  • Scrape

  • Use content for commercial purposes

14. PROHIBITED CONDUCT

You may not:

  • Use the Site unlawfully

  • Interfere with security

  • Attempt hacking

  • Misrepresent yourself

  • Abuse promotions

Violations may result in termination.

15. FORCE MAJEURE

We are not liable for delays or failures caused by events beyond our control, including:

  • Natural disasters

  • Supply chain disruptions

  • Government action

  • Carrier issues

  • Acts of God

16. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

THE SITE AND PRODUCTS ARE PROVIDED “AS IS.”

WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

17. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

WE SHALL NOT BE LIABLE FOR:

  • INDIRECT DAMAGES

  • CONSEQUENTIAL DAMAGES

  • LOST PROFITS

  • PUNITIVE DAMAGES

OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF:

  • $100 USD

  • THE AMOUNT PAID BY YOU IN THE PREVIOUS 12 MONTHS

18. INDEMNIFICATION

You agree to indemnify and hold harmless Canine Keeps from any claims arising out of:

  • Your misuse

  • Your violation of these Terms

  • Your violation of law

19. DISPUTE RESOLUTION & ARBITRATION

You agree to attempt informal resolution first.

All disputes shall be resolved by binding individual arbitration under AAA rules.

You waive the right to class action lawsuits.

Arbitration takes place in Texas.

You may opt out within 30 days of your first purchase by sending written notice to:

Canine Keeps, LLC
3571 Far West Blvd #3441
Austin, TX 78731

20. GOVERNING LAW

These Terms are governed by Texas law.

21. ELECTRONIC COMMUNICATIONS

By using the Site, you consent to receive electronic communications from us.

Electronic notices satisfy legal notice requirements.

22. SEVERABILITY

If any provision is unenforceable, the remainder remains valid.

23. CHANGES TO TERMS

We may modify these Terms at any time. Continued use constitutes acceptance.

24. CONTACT INFORMATION

Email: hello@caninekeeps.com